By Ms O. - Nottingham on 27/09/2017

“Nathan who came yesterday afternoon was absolutely brilliant. Efficient, friendly and got us the help from Severn Trent for our public drain. Would highly recommend Drain Doctor Nottingham. They saved us on a gloomy Sunday!”

Ms O. – Nottingham

Nottingham resident Ms O. made an emergency plumbing call to Drain Doctor Nottingham Plumbing and Drainage recently when a blocked drain threatened to flood her property.

Worried about the cost of calling a drain clearance company on a Sunday, Ms O. was reassured when our office staff confirmed that we never charge call out fees, regardless of the time of day or day of the week that we’re needed.

Juan Muntaner, manager of Drain Doctor Nottingham Plumbing and Drainage confirmed that it is company policy never to add call-out fees or to add hidden charges to any Drain Doctor job.

“Our customers always know what they’re paying for before our service professionals start work”, said Juan.

“We’re available, on-call 24 hours a day, 7 days a week, 365 days a year and never charge our customers more than they’re expecting, as set out in our quote. That way, our customers know what to expect from us” he continued.

On this occasion, Drain Doctor Nottingham service professional Nathan found the location of a blockage in the pipes just beyond the boundary of Ms O’s property.

Nathan explained about drain ownership and responsibilities and contacted the local water company, Severn Trent, on the customer’s behalf.

Representatives from Severn Trent took over the blocked drain plumbing emergency and Nathan left the property in their capable hands.

For a friendly and reliable emergency plumbing service that you can trust in the Nottingham area call Drain Doctor Nottingham on 0115 9718 321.

We won’t let you down.